We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

• The return request must be submitted within 30 days of delivery.
• Items must be unused, unworn and in their original condition, with all original packaging, accessories and labels.
• Proof of purchase or the order number is required.
• For health and hygiene reasons, opened personal-care products, intimate goods and other non-returnable items cannot be accepted unless they arrived damaged or defective.
• Items specifically marked “Final Sale” are not eligible for change-of-mind returns.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible through our Contact Us page. Include your order number, a description of the issue, and clear photos or video of the product and packaging. Once approved, we will arrange a replacement or refund and cover the reasonable return shipping cost.

How to Request a Return

1. Contact Customer Support through the Contact Us page and provide your order number and reason for return.
2. Wait for return authorization and the return instructions before sending the item.
3. Pack the item securely and use a trackable shipping service.

Please do not return items without authorization. Unauthorized returns may be delayed or refused.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If the item is damaged, defective or incorrect, we will cover the reasonable return shipping cost after the claim is approved. Original shipping charges are non-refundable unless the return is due to our error.

Refunds

After we receive and inspect the returned item, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation after the order has entered processing or has shipped.

Exchanges

The fastest way to receive a different item is to return the original item after authorization and place a new order.

Contact Us

For return or refund assistance, please use our Contact Us page and include your order number. Our support team will provide the appropriate instructions.