This Privacy Policy explains how Dollarama Outlet collects, uses and protects information when you visit our website, create an account, place an order or contact Customer Support.
Information We Collect
- Contact and account information, such as your name, email address and telephone number.
- Order and delivery information, including billing and shipping addresses, purchased items and order history.
- Payment transaction information. Complete card details are handled by payment providers and are not stored directly by us.
- Technical information, such as IP address, browser type, device information, cookies and website activity.
- Information you provide when contacting support, requesting a return or submitting a review.
How We Use Information
- Process payments, fulfil orders and provide shipping updates.
- Manage accounts, returns, refunds and customer-service requests.
- Operate, secure and improve the website and shopping experience.
- Prevent fraud, abuse and unauthorized transactions.
- Send service messages and, where permitted, marketing communications that you can unsubscribe from.
- Meet legal, tax, accounting and regulatory obligations.
Cookies and Similar Technologies
We use necessary cookies to support functions such as the shopping cart, checkout and account login. We may also use analytics or preference cookies to understand website performance and improve your experience. You can manage cookies through your browser, although disabling necessary cookies may affect website functions.
How Information Is Shared
We may share information only as needed with trusted service providers that support payment processing, order fulfilment, shipping, website hosting, analytics, communications, fraud prevention and customer service. We may also disclose information when required by law or to protect our legal rights. We do not sell personal information for money.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain transaction and support records, prevent fraud and comply with legal obligations. Retention periods vary by the type of information and applicable requirements.
Your Choices and Rights
Depending on where you live, you may have rights to request access, correction or deletion of personal information, or to object to or restrict certain uses. You may unsubscribe from marketing messages at any time. We may need to verify your identity before completing a request.
Security
We use reasonable administrative and technical safeguards designed to protect personal information. No online service can guarantee absolute security, so please use a strong password and keep account credentials confidential.
Children’s Privacy
Our website is not intended for children who are not legally able to make online purchases in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.
Changes to This Policy
We may update this policy when our practices, services or legal obligations change. The updated version will be posted on this page.
Contact Us
For privacy questions or requests, please contact Customer Support through our Contact Us page.
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